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Retail Work Counters

What:

Keeping counter employees at the work counter and helping customers is the objective of ever retail operation. The ability of having inventory at their fingertips and within line of eye of the counter increases customer satisfaction levels.

These counter employees often have the most product knowledge, field experience in determining what the customer needs and translating their needs into a sale. The counter staff is often one of the highest paid employees in many operations.

Where:

This type of retail operation is extensively found in virtually all parts departments and small retail items available to the public. This is especially true in automotive parts, hardware and jewelry to name just a few.

Why:

Customer satisfaction is the largest reason to keep counter people in front of the customers not running “in the back” through inventory looking for the right part or piece. By eliminating the non-value time in helping a customer, the counter person can help more customers in less time… increasing profitability while increasing customer satisfaction.

By integrating Remstar vertical and horizontal carousels and VLMs with pick-to-light and inventory management software, counter people can be visible to the customer 100% of the time while having access to inventory in the least amount of time. Items are queued and waiting for the operator, eliminating wasted walk and search time. Host and ERP integration increases the efficiency of this process by automatically invoicing and deducting inventory with every sale… automatically.

Remstar’s Retail Work Counter Solutions:

Shuttle VLM | Vertical Carousel | Horizontal Carousel
Pick-to-Light Systems | Inventory Management Software

Press Releases:
	Remstar "Dares To Compare" Manual vs. Automated Parts Department Profitability
	Universal Carriers Offer Flexible Solutions For Storage And Retrieval Operations

Benchmark Briefings:
	Auto Manufacturer Storeroom Expands Internally With VLMs To Support Almost Doubling of ManufacturingCapacity
	Combining high density storage with the ability to get parts with a push of a button made this decision a snap.
	Automated Equipment Saves United Auto Group 87% Floor Space